Using the Royal Caribbean app to find and chat with other guests on your sailing? There's a privacy setting worth knowing about — especially if you're in Europe.
On the app's Invite to chat screen there's a toggle: "Let other guests find me by name." If you're an EU, EEA or UK resident — or a minor — Royal Caribbean's app turns this off automatically for privacy (GDPR). That means other guests can't find you by name until you switch it on yourself. Guests elsewhere, such as in the US, have it on by default.
So if friends say they can't find you:
1. Open the Royal Caribbean app and go to Invite to chat. 2. Turn on "Let other guests find me by name."
Once it's on, people searching your name can invite you to chat and plan things together — and you can switch it back off any time.
And if you'd like to see friends across any cruise line in one place, that's what Cruises with Friends is for.
Frequently Asked Questions
Why am I not showing up when friends search for me?
This usually happens because of privacy settings that limit search visibility, an incomplete or unverified profile, or a temporary sync delay in the platform's search index. It's rarely a sign of a broken account—your profile still exists but isn't eligible to appear in that specific search.
What privacy settings affect whether friends can find me in search?
Key settings include search visibility toggles, contact-based discovery permissions, and friends-of-friends restrictions. If any of these are turned off, your profile won't appear in general searches even if someone types your name correctly.
Does an incomplete profile affect my search visibility?
Yes—platforms often use profile completeness (display name, username, photo, verified email or phone) as a signal of an active, genuine account. Missing these elements can prevent you from appearing in search results.
How long does it take for profile changes to show up in search?
Search indexes on large platforms don't update instantly, so changes to your username, privacy settings, or new account creation may take some time to propagate. This is a normal syncing delay and typically resolves on its own.
Could I be blocked without knowing it?
Yes, a friend may be unable to find you due to an intentional or accidental block, a temporary account restriction, or region-specific search limitations. If privacy and profile settings check out, this is worth investigating next.